Who we are and how to contact us
(Extract of Website: https://www.geant.org/About)
GÉANT is a fundamental element of Europe’s e-infrastructure, delivering the pan-European GÉANT network for scientific excellence, research, education and innovation. Through its integrated catalogue of connectivity, collaboration and identity services, GÉANT provides users with highly reliable, unconstrained access to computing, analysis, storage, applications and other resources, to ensure that Europe remains at the forefront of Research.
We develop, deliver and promote advanced networks and associated e-infrastructure services. We support open innovation, collaboration and knowledge-sharing amongst our members, partners and the wider research and education networking community.
To view the general Privacy Notice for GÉANT, please visit the GÉANT website.
- General queries and Information: firstname.lastname@example.org
- Address of Amsterdam Office
1102 BR Amsterdam
- Specific queries and further contact information can be found at: https://www.geant.org/Contacts/Pages/Home.aspx
How we use your personal data
GÉANT process your personal data in order to provide you access to the GÉANT Testbeds Service (GTS).
If you have any question regarding processing, accessing (or) correction (or erasure of your personal data) you can contact the GÉANT GTS team through email@example.com.
All processing is aimed to create benefit for our users.
The categories of information that we collect, process, hold and share include:
Personal information (contact data of the GTS administrator/user) such as
- name, e-mail address, organization
- user id / login information (e.g. session/browser related information)
Why we collect and use this information
We use your personal data to:
- enable us to carry out specific functions for which we are responsible such as operating the IT service and corresponding components and manage incidents.
- can access and process data for backup, change of structure and / or updates for GTS service maintenance (software and / or infrastructure upgrades).
- to identify client sessions for the management of incidents.
The lawful basis on which we use this information
We use this Information for the purposes of our legitimate interests in such as
- operating the infrastructure and components which includes the management of incidents.
- providing support to GTS users/administrators.
Storing this information
The data is stored on
- servers of the GTS Central Server Facility in Prague run by CESNET. A backup facility is located in London (UK).
user request for new project is sent to the OTRS ticket system of GÉANT NOC (located in the UK) and information about ticket and possible follow-up conversations with user are stored in the ticket system.
- your login remains valid for 18 months after your last activity, unless you request deletion of all your data via the GTS GUI or by contacting firstname.lastname@example.org. 18 months after your last activity all your data will be deleted.
- when you register for a GTS project your name and email address will also automatically be added to the following mailing lists: email@example.com (so that we can contact you for maintenance issues) and also firstname.lastname@example.org (for upcoming announcements on GTS user workshops and community events). You can unsubscribe at any time by unsubscribing from the list or by contacting email@example.com.
- storage data and also user data may be transferred to other locations, e.g. during maintenance windows in order to be able to restore user data.
Data storage for testbed use:
- If you request resources (e.g. VMs, BMSs) for your testbed environment without specifying a specific location where you want to place them you may be assigned resources outside of the EEA, e.g. in the U.S., as the system then automatically assigns free resources to your testbed as available.
- each user project is assigned 3 GB persistent storage; this storage is currently located on a server of the GTS Central Server Facility in Prague. When the project is deleted, the cinder volume is removed.
- Bare Metal Servers (BMSs) are cleaned and restored to default after each reassignment.
- JSESSIONID cookie. This cookie stores an identifier for the Spring framework so that a connection is identified between others (the process to track user sessions across separate requests coming from the same client). It lives until the browsing session ends.
Who we share this information with
In order to provide the service we may engage other organizations. We require all these organizations to keep information safe and comply with current regulations.
We do not forward your personal data to other recipients.
Requesting access to your personal data
Under data protection legislation you have the right to request access to information that we hold. To make a request for your personal information, or be given access to your record, please preferably contact
Information regarding your rights
You also have the right to:
- object to processing of personal data that is likely to cause, or is causing, damage or distress
- prevent processing for the purpose of direct marketing
- object to decisions being taken by automated means
- in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
- claim compensation for damages caused by a breach of the Data Protection regulations
If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance.
Alternatively, you can contact your local Data Protection Authority.